Privacy Policy
Mecánica Rotativa, S.A. de C.V. ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have in relation to that information. This policy applies to visitors of mecanicarotativa.com and to individuals who correspond with us in the ordinary course of business.
1. Who we are
The data controller responsible for personal information collected through this website is:
Mecánica Rotativa, S.A. de C.V.
Amatista No. 1, Santiago de Querétaro, Querétaro 76157, Mexico
Email: contacto@mecanicarotativa.com
Telephone: +52 427 152 0361
2. Information we collect
We collect the following categories of personal information:
- Contact information you provide voluntarily through our contact form or by email — name, company, email address, telephone number and any details you include in your message.
- Technical information collected automatically when you visit the site — IP address, browser type and version, operating system, referring URL, pages viewed, time and date of visit, and approximate location derived from your IP.
- Cookies and similar technologies as described in our Cookie Policy.
We do not collect payment card information through this website. We do not knowingly collect information from children under 16.
3. How we use your information
We use personal information for the following purposes:
- To respond to enquiries submitted through our contact form or by email.
- To provide quotes, proposals and technical documentation you have requested.
- To perform the services you or your employer have contracted us to perform.
- To send transactional communications relating to work in progress.
- To maintain security, prevent fraud, and comply with our legal obligations.
- To analyse how visitors use our site so we can improve it.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
4. Legal basis for processing
Where required by law, we rely on the following legal bases: (a) your consent for optional cookies and marketing communications; (b) performance of a contract when you or your employer engage us for services; (c) our legitimate interests in operating and improving our business; and (d) compliance with legal obligations.
5. Sharing and third parties
We may share personal information with:
- Service providers who help us operate our business (hosting, email, analytics). These providers act on our instructions and are contractually bound to protect your information.
- Professional advisors such as accountants, auditors and legal counsel, when necessary and under duty of confidentiality.
- Public authorities when required by applicable law or valid legal process.
6. International transfers
Some of our service providers may be located outside Mexico. Where personal information is transferred outside Mexico we take reasonable steps to ensure it receives an adequate level of protection.
7. Data retention
We keep personal information for as long as needed to fulfil the purposes described in this policy, to comply with legal obligations, and to enforce our agreements. Enquiries that do not result in a business relationship are typically retained for up to 24 months; records of contracted services are retained for the periods required by applicable commercial and tax law.
8. Security
We use commercially reasonable administrative, technical and physical safeguards to protect your personal information. No method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
9. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information (subject to legal retention requirements).
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the applicable data protection authority. In Mexico, this is INAI (Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales).
To exercise any of these rights, contact us at contacto@mecanicarotativa.com. We will respond within the time frames required by applicable law.
10. Third-party links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page shows when the most recent changes were made. Material changes will be highlighted on the site.
12. Contact
Questions or concerns about this Privacy Policy or about how we handle your personal information can be sent to contacto@mecanicarotativa.com or by mail to the address in Section 1.